Return and Exchange

Please read the following return and exchange details

Please take note of the following return and exchange details:

1. Original receipt is needed for product refund and exchange. For the products purchased in this online store, customers can submit a return application within 14 days after receiving the goods. The returned goods are subject to the actual purchase amount, and can be replaced with other styles of goods. If the price is less than the returned goods, there will be no difference for refund service, please select the goods with the same price or more, and make up the difference to reschedule the delivery. customers please note that some products marked as limited edition are non-refundable or returnable, please refer to the terms and conditions of the product for details.

2. All returned goods must have not been used, worn, washed or damaged, and are in their original selling conditions with all tags and packing (if applicable) intact.

3. Except for products that are defective or sent by mistake, this online store does not accept returns and exchanges due to subjective reasons of personal preference, including size and color difference (color difference caused by different electronic products).

4. After we receive the returned goods, we will check and meet the requirements of the returned goods, and we will process the replacement goods and re-delivery arrangements within 14 working days. If the customer needs to make up the difference for the goods replaced, please pay the full amount before re-delivery.

5. The shipping cost of the returned goods will be paid by the buyer. We do not accept payment on delivery, and we will only pay for the shipping cost of re-delivery.

Return Procedure

Dear valued customer,

If you wish to return a product, don't hesitate to contact us with the original invoice number and reason for the return. Once we receive your request, we will get back to you via email.

For any questions or concerns related to the return process, please feel free to contact us through the following channels:

Email: cs@stephanos.com.hk

Our customer service hours of operation are from Monday to Friday, except public holidays, from 10:00-18:00.